New Patient Information

It is with great pleasure that we welcome and thank you for choosing us to help assist you. We look forward to seeing you at your appointment.

Prior to this session we thought we would share with you some information about your upcoming session .

If you need directions to Physica Ringwood,  Physica Yarra Valley or Physica Knoxfield please Click here or the google map icon below.  You can use this on the day to assist with directions through your smartphone.

Things you need to know

We try to run appointments on time. To do this, we also ask that you arrive 10 minutes before your first appointment. When you arrive, please make your way to the front desk, as we will have some forms and questions for you to fill out on your first session. If you booked online, you might have been sent these forms via email- don't worry; you don't have to fill these out twice.

Even for subsequent appointments, we ask that you arrive 5 mins before your session.

Service Fees

Our rates are as follows:

Physica Ringwood
  • Private Initial consultation: $116
  • Private Standard/subsequent consultations $104
  • Private Extended consultation: $128 - (40mins).

We are preferred providers for Medibank Private at  Physica Ringwood.

Physica Yarra Valley
  • Private Initial consultation: $108
  • Private Standard/subsequent consultations $101
  • Private Extended consultation: $128 for all new conditions or if you have not been for >12 months to allow extra time for assessment (45min).

We are preferred providers for BUPA at Physica Yarra Valley.

Physica Knoxfield
  • Private Initial consultation: $116
  • Private Standard/subsequent consultations $104
  • Private Extended consultation: $130 for all new conditions or if you have not been for >12 months to allow extra time for assessment (40min)

We accept Workcover, TAC, DVA.

We have a HICAPS health fund terminal at each of the clinics. These can process your Private Health rebates on the spot

Pensioner/ health care card

We do offer pensioners and healthcare cardholders a discount. Please contact our team to find out more or present the card in person at the time of your visit.

Medicare CDM / EPC referrals

Starting August 14, 2023, our payment arrangement will adopt a rebate mechanism, akin to the model utilized by private health insurance. Consequently, patients will be responsible for the out-of-pocket difference, which refers to the complete fee minus the prevailing Medicare rate.

For patients belonging to specific groups—such as pension recipients, holders of health care cards, or individuals below 18 years of age—we will apply the scheduled rate in a subsequent manner:

Fee: $68.20, Benefit: $58.00 (85%)

For people with referrals dated prior to 14th August, the scheduled fee will remain until the completion of the plan or 1st Dec 2023.  To read more visit the following link 

Additional Payment options

We offer Stripe and Medipass ( payments. This can be done during online booking or via email or SMS invoices.

How much will I get back through my private health fund?

Each fund and policy are different. We can swipe your card and give you a quote before your consultation, or you can download and use the HICAPS GO app or create a Medipass account ( ) to check your fund and service entitlements. Whilst we can tell you the fees over the phone, the terminal does not easily do this without your card.

What do I do if I am running late? 

We understand that everyone has busy lives and that things can pop up. We can work around a 5 min delay in most cases, but we would appreciate a phone call. If you are delayed much more than this, we suggest speaking with our administration team about rescheduling your session. Late arrival may reduce the time available to our practitioners, and a very late arrival has flow-on delays on other patients scheduled after you.

What to bring?

We suggest you bring as much information about your condition as possible. Previous x-rays/scans or online access to radiology portals are invaluable. Our practitioners are skilled at reading x-rays and use this as a crucial part of our initial assessment. Any other tests you may have had and letters from specialists are also valuable. We have online access to Imaging Associates, MIA, Capital radiology and Eastern Health.

On some occasions, we need to see other things that can impact your condition, such as your running shoes or photos of your work environment.

It is always good to bring a water bottle and a small towel if you're doing any exercise classes such as Clinical Pilates or Hydrotherapy.

We take pride in our clinic, and we ask not to wear muddy shoes or bring in food that may end up on our carpets.

What to wear?

During your Physiotherapy session, the key is that you are comfortable. In most cases, we will need to access the area we are treating. So, if we are treating your knee, we would suggest wearing loose pants or shorts where possible. A tee shirt or crop top would be suitable if we are treating your neck. We have towels to help with covering you up and keeping you comfortable.


We do have onsite parking at all of our Physica locations.

We have disabled car parking at the front of the building near wheelchair wheelchair-friendly entry ramp.

On some occasions, the car park can get busy during busy periods. However, if you are concerned about parking, there is parking on the surrounding streets.

Any other questions?

Our team are here to help. If you have any questions or concerns, please feel free to contact us any time before your first session.

Kind regards

Team Physica