Physica Patient Management Training

Darren Ross

This course is available to Physica Staff members only.

The goal of this course if maximise the clinical management of patient care based on our key values and evidence-based physiotherapy.

Module 1 Introduction
Unit 1 Course Introduction
Module 2 Physica Values
Unit 1 Physica Values
Module 3 COVID-19- restarting Physio @ Physica
Unit 1 Post Isolation- restarting Physio
Module 4 What is Essential care during Stage 4 COVID?
Unit 1 Essential care - Stage 4
Module 5 Day 1 Assessment- success is in the detail
Unit 1 Day 1 Consultation
Unit 2 RAP- Recommended Action Planning
Unit 3 Re-booking slips
Unit 4 Guiding the consultation
Unit 5 Why we need treatment plans
Module 6 Telehealth
Unit 1 Patient Booking of Telehealth
Unit 2 Activating a Telehealth Session
Module 7 How to use Technology in your clinical practice
Unit 1 Physitrack
Unit 2 Maximising your customer service experience using technology
Unit 3 Task managers options
Module 8 Monitoring your caseload
Unit 1 Phone call followup
Unit 2 Paperless rebooking system using Nookal
Module 9 Building Habits
Unit 1 Habit and focus building
Unit 2 Communication skill building
Module 10 Client- Therapist communication
Unit 1 Rumbling with your patients
Module 11 Understanding Third Party Insurers
Unit 1 Third Party Requirements
Unit 2 Third Party Requirements TAC
Module 12 Holiday Tracking
Unit 1 Holiday and Leave Tracking
Module 13 Maximising patient engagement and compliance
Unit 1 The difficult patient
Unit 2 Optimising Client Journey
Unit 3 Managing cancellations/DNA's
Unit 4 Fake it will you make it... NO
Unit 5 Soft/life skills
Module 14 Clinical Notes and Clinic Communication
Unit 1 SLACK
Unit 2 Patient Journey Communication
Unit 3 Clinical notes- minimum requirements at Physica
Unit 4 Tracking referrals
Module 15 Maximising the customer service experience using technology
Unit 1 Biodigital Human
Unit 2 Using Smart phone Tech in your clinical practice
Module 16 Client profiling
Unit 1 Patient Profiling- Part A
Unit 2 Patient Profiling- Part B
Module 17 Letter writing
Unit 1 Letter writiting to referees and doctors
Module 18 Managing a client appointment cycle
There are no units in this module.
Module 19 Task Tracking
There are no units in this module.
Module 20 Internal Referrals
There are no units in this module.
Module 21 Building your network(s)
Unit 1 Building your Clinical Networks
Module 22 Exceptional Outcomes- one percenters
There are no units in this module.
Module 23 Patient journey- how we use Cliniqapps
There are no units in this module.
Module 24 Building your clinical niche
There are no units in this module.
Module 25 Providing Products- Is it upselling or best practice
There are no units in this module.
Module 26 The phases of customer experience
There are no units in this module.
Module 27 Diary Managment
Unit 1 Managing a teams diary
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