Patient resources
New patient information
Welcome to Physica. Here’s what to know before your first appointment.
Before your first visit
Please arrive 10 minutes early and check in at reception. If you completed forms sent after booking online, you don’t need to complete them twice. For follow-up appointments, please arrive 5 minutes early.
Find your clinic
Service fees
Published fee schedule updated 1 July 2026. Confirm your appointment type and rebate with reception.
Consultations
| Initial consultation | $135 |
| Standard consultation | $120 |
| Extended consultation (40 min) | $156 |
| GPCCMP / EPC | $72.65 ($61.80 Medicare rebate) |
Group classes
| Physica Active | $56 |
| Hydrotherapy | $56 |
| Falls & Balance | $56 |
| Core Performance | $56 |
Advanced practice appointments
| Concussion initial | $216 |
| Concussion follow up | $156 |
| Pre-point assessment | $216 |
Class packs
| 5-class pass (Physica Active) | $266 — $53.20 per class |
| 10-class pass (Physica Active) | $504 — $50.40 per class |
Programs
| GLA:D program (14 sessions) | $868 — $62 per session |
| Stronger Bones (12 sessions) | $672 — $56 per session |
Physica Ringwood is a Medibank preferred provider. Preferred provider rates are set directly with Medibank and are not affected by this fee review.
We accept WorkCover, TAC and DVA. Pensioner and healthcare card discounts are available—please ask reception. HICAPS terminals process private health rebates in clinic. Stripe and Medipass payment options are also available. For Physica Active fees, please confirm with Ringwood reception.
Common questions
What should I bring?
Bring relevant X-rays or scans, specialist letters, referrals and your health fund card. Running shoes or photos of your work setup may be helpful if relevant. For a class, bring a water bottle and a small towel.
What should I wear?
Wear comfortable clothing that allows access to the area being assessed. Shorts or loose pants help with lower-limb appointments; a t-shirt or crop top helps with neck or shoulder appointments. Towels are available for comfort and coverage.
How much will my health fund pay?
Rebates depend on your fund and policy. Bring your card and our team can check your rebate at the HICAPS terminal before your consultation. You can also check entitlements with your fund or Medipass. We can explain fees over the phone but cannot confirm your individual rebate without your card.
What if I’m running late?
Please call the clinic so we can let your clinician know. A short delay may be manageable, but arriving late can reduce your treatment time. If you are significantly delayed, contact reception about rescheduling.
Where can I park?
All Physica locations have onsite parking, with accessible parking near wheelchair-friendly entries. Street parking is available nearby when the car park is busy.
What is the Physica Active class cancellation policy?
Physica Active class bookings require a holding deposit: $20 for a single class or $40 for multiple classes. Cancellations within 4 hours of a scheduled class incur a $20 fee deducted from the holding deposit.