Booking help
Online booking help
How to book with Physica in Nookal, which appointment type to choose, and what to do if something isn’t working.
How to book online
- 1
Choose your clinic
Pick Ringwood, Knoxfield, Yarra Valley or Physica Active. Each clinic has its own Nookal booking page.
- 2
Choose a service or class
Select the appointment type that suits you — see “Which appointment type?” below if you’re unsure.
- 3
Choose a practitioner
Tap “Show information” under a practitioner’s qualifications to learn more about them.
- 4
Pick a date and time
Choose a day on the calendar to see the available times.
- 5
Enter your details
If you’ve been to Physica before, use the same name, email and date of birth we have on file so we don’t create a duplicate record.
- 6
Tell us why you’re coming
Add a short note about your reason for attending or your condition. It helps your practitioner prepare.
- 7
Check and confirm
Review your booking. You’ll receive an SMS and email confirmation once it’s complete.
Which appointment type?
Initial consultation
Choose this if:
- You have a new injury or condition.
- You haven’t seen this practitioner in the last 12 months.
This allows enough time to properly assess you and plan your care.
Extended consultation
Choose this if:
- Your condition is complex and needs extra time.
- You’d like treatment for more than one area or condition.
If you haven’t seen this practitioner in the last 12 months, please choose an initial consultation instead.
Standard consultation
Choose this if:
- You’re continuing care for the same condition.
- You’ve seen the same practitioner within the last 12 months.
For a new condition, or a gap of more than 12 months, please choose an initial consultation.
Booking a class
Online class booking is available if you’ve attended a Pilates class in the last 6 months. If you’re new to classes, have a new injury, or it’s been longer than 6 months, you’ll need a Pilates assessment first. Book it as an extended consultation and add a note saying it’s a Pilates assessment. Not every clinician runs Pilates assessments, so unless you know your practitioner, please call your clinic first.
See all classesHaving trouble?
I can’t log in or access my clinic’s booking page
Check that your name, email and date of birth match what we have on file. Your account may not be set up for online booking yet — call or email your clinic and our team will sort it out. Occasionally the booking system may be down; if so, please try again shortly or give us a call.
I can’t find a suitable time
Your chosen practitioner may be fully booked or on leave, or may not have a long enough slot for the appointment type you selected. Try another practitioner, or call your clinic and we can place you on a waiting list.
I’m not sure which appointment type to choose
Choosing the right type makes sure your practitioner has enough time for your needs. If you’re unsure, call your clinic — our admin team or a practitioner can help you choose.
I didn’t get an SMS or email confirmation
First check that you completed every step through to the final confirmation screen. If you did, your SMS or email alerts may be switched off on your account. Call or email your clinic and we’ll confirm your booking and update your settings.
How do I change or cancel a booking?
Existing clients at Physica Ringwood and Physica Active can manage bookings in the patient portal once our team has set up access. Otherwise, call your clinic and we’ll help.
Still stuck? Contact your clinic
Our team is happy to book for you over the phone.
