New Patient Information

It is with great pleasure that we welcome and thank you for choosing us to help assist you. We look forward to seeing you at your appointment.

Prior to this session we thought we would share with you some information about your upcoming session .

DIRECTIONS

Our expert physiotherapists and allied health team help you move better, recover faster, and live healthier.

Things you need to know

We try to run appointments on time. To do this, we also ask that you arrive 10 minutes before your first appointment. When you arrive, please make your way to the front desk, as we will have some forms and questions for you to fill out on your first session. If you booked online, you might have been sent these forms via email- don’t worry; you don’t have to fill these out twice.

Even for subsequent appointments, we ask that you arrive 5 mins before your session.

Service Fees

Our rates are as follows:

Service fees

Updated 1 July 2026  ·  Select your clinic and health fund below

Choose your clinic
Your health fund

We have a HICAPS health fund terminal at each of the clinics. These can process your Private Health rebates on the spot

Pensioner/ health care card

We do offer pensioners and healthcare cardholders a discount. Please contact our team to find out more or present the card in person at the time of your visit.

Additional Payment options

We offer Stripe and Medipass (https://my.medipass.io) payments. This can be done during online booking or via email or SMS invoices.

Medicare CDM / EPC referrals

Starting August 14, 2023, our payment arrangement will adopt a rebate mechanism, akin to the model utilized by private health insurance. Consequently, patients will be responsible for the out-of-pocket difference, which refers to the complete fee minus the prevailing Medicare rate.

For patients belonging to specific groups—such as pension recipients, holders of health care cards, or individuals below 18 years of age—we will apply the scheduled rate in a subsequent manner:

Fee: $68.20, Benefit: $58.00 (85%)

For people with referrals dated prior to 14th August, the scheduled fee will remain until the completion of the plan or 1st Dec 2023.  To read more visit the following link 

Frequently asked questions

Everything you need to know before your visit

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