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Booking at Active
How would you like to book?
No referral needed
Book directly — no GP letter required.
HICAPS on the spot
Claim your private health rebate in clinic.
Same-day often available
Call if you can't see a time online.
Booking questions
Do I need a doctor's referral?
No. You can book directly with us. A referral is only needed for DVA, TAC, EPC (Medicare care plan) and WorkCover appointments.
Can I claim my private health rebate on the day?
Yes — we have HICAPS in clinic, so your private health rebate is processed on the spot and you only pay the gap.
Can I get in today?
Same-day appointments are often available. If you can't see a time online, give the clinic a call and we'll do our best to fit you in.
How do I change or cancel a booking?
Existing clients at Ringwood and Physica Active can manage bookings in the patient portal. Otherwise, call your clinic and our team will help.
Need more help booking?
Step-by-step instructions, which appointment type to choose, and fixes for common issues.